This page contains answers to
common questions handled by our support staff, along with some tips and tricks
that we have found useful and presented here as questions.
- Who
is Snows.net?
- Where can I find
a list of access numbers?
- Why don't you
have a store front?
- Can I access my
mail on line?
- What payment
methods are available?
- What types of
payment plans are available?
- I'm a "snow bird"
what do I do when I'm gone for the winter?
- What if I forgot
my password?
- What is my username, login
username, email username and email address?
- How do I make Snows my home
page?
- Do you provide
space for a web page?
- Do I have to use snows.net for
email?
- When is my
renewal bill
due?
- How many hours online do I get
for $10?
- How many people
are using the same connection I am?
- Who can I
contact if I have problems connecting?
1.
Who is Snows.Net?
Snows.Net is a family owned business. We are the newest locally owned and
operated ISP (Internet Service Provider) located in Central New York. We offer
unlimited Internet access that is affordable, easy to use, and full featured.
There are no shortcuts taken to provide the best service to our customers, at
an unbelievable $10 per month when paid annually.
We have a complete list located
on this web site click on the following: http://www.snows.net/isp/access.htm
There are many parts to this
answer but basically if we had all the overhead associated with a store front
we couldn't provide this service at this astonishingly low price.
Not at this time but this is
the number one priority that we are working on.
Currently we accept cash,
check, and credits cards including: VISA, MasterCard, Discover, American
Express. Soon we will have our online payment methods setup.
We have 4 plans to choose from:
Annually for $120 which is
equal to $10 per month
Semi-annually for $70 which is equal to $11.67 per month
Quarterly for $40 which is equal to $13.33 per month
Monthly for $10
We are providing nationwide
access; all you have to do is check our list of access numbers and
find one that is a local call for your new location. Use that
number while you are away and change back to the number you were using
here when you return.
Call our support line at
315.573.3490. We will glady look it up for you. Have be able
to prove who you are.
Our service is a little
bit different than others if I were using myself as an example:
username
jdsnow
Login username scsjdsnow@surf.net
email username jdsnow@snows.net
Email address jdsnow@snows.netOur service is a little
bit different than others if I were using myself as an example:
username
jdsnow
Login username scsjdsnow@surf.net
email username jdsnow@snows.net
Email address jdsnow@snows.net
Go to www.snowscomputer.com
and scroll down to the bottom of the page. Follow directions listed at
the bottom. After that when you click on "home" on your
browser you will go directly to Snow's home page.
Since there are so many
available sources for free space for web page posting; we felt that it was not
necessary and if we had provided that ability we would have had to charge more
for the basic dialup service.
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No. If you have been using
Hotmail or yahoomail you can continue to. Many people setup an email such
as that to have continuity when changing ISP services.
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Renewals are always due on the
15th of the month. This makes it easier for you to remember and easier
for us to minimize costs associated with billing. Reminders will be sent
out on the first of the month when your current service expires. If we
do not receive payment within 5 calendar days of the due date your account
will be terminated and you will have to pay the activation fee again.
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How many hours online do I
get for $10?
There is NO hour limits per month.
This is NOT a 24/7 service. All of our dial up accounts have
a ten minute idle time out and a 5 hour session maximum. If
either of these should occur, end users can dial back in.
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How many people are using
the same connection I am?
Each one of our networks is different.
However they run at or below the industry average of approximately 10 to 1.
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Who can I contact if I have
problems connecting?
To obtain support call
315.573.3490 if you like we can call you back to assist in getting
connected. We are working on a CD that you will be able to use to get
your system setup quickly and easily.
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